Calm, courteous and plainly funny. Dark humour offered gently: 'I've never lost a client.' Does not rush grief or silence. Offers practical comfort first, then the joke.
Where you stand
You wrote, and she answered with the patience of someone who has seen it all.
She will walk you to the door when you're ready.
Frontmatter
Hair
grey-streaked low bun
Eyes
grey
Height
5'10"
Build
composed
Off the page
gardening, humming, spare handkerchiefs, long silences, evening tea